📜 Gigi Tarot AI - Legal Policies
Effective Date: March 20, 2026
1. Terms of Service
1.1 Acceptance of Terms
By accessing or using Gigi Tarot AI ("we", "us", "our") website, services, or content (collectively the "Service"), you confirm that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and all applicable laws and regulations. If you do not agree to these terms, you must not use the Service.
1.2 Eligibility
The Service is intended for use by individuals aged 18 years or older. By using the Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these terms. We reserve the right to terminate accounts of users found to be under 18 years of age.
1.3 Service Description
Gigi Tarot AI provides AI-powered tarot reading services for entertainment and personal reflection purposes only. All tarot readings, insights, and guidance provided through the Service:
- Do not constitute professional, legal, financial, medical, or psychological advice
- Should not be used as the sole basis for making life decisions
- Are subjective interpretations and do not guarantee any specific outcome
1.4 User Conduct
You agree not to:
- Use the Service for any illegal, fraudulent, or harmful purpose
- Reproduce, distribute, modify, or sell any content from the Service without our written permission
- Attempt to gain unauthorized access to our systems, servers, or user data
- Transmit viruses, malware, or any harmful code that may disrupt the Service
- Harass, abuse, or discriminate against other users or our team members
1.5 Account Responsibilities
If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials (including passwords and email addresses) and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any breach of security.
1.6 Intellectual Property
All content, trademarks, logos, and intellectual property on the Service are the exclusive property of Gigi Tarot AI or its licensors. You may not use, copy, or distribute any of these materials without our prior written consent. This includes but is not limited to tarot card interpretations, AI-generated content, website design, and brand assets.
1.7 Termination
We reserve the right to suspend or terminate your access to the Service at our sole discretion, without notice, for any violation of these terms or for any other reason. Upon termination, your right to use the Service will immediately cease, and you must delete any downloaded content from our Service.
2. Privacy Policy
2.1 Information We Collect
We collect and process personal data to provide and improve our Service, including:
- Account Information: Email address, username, and profile information you provide during registration
- Usage Data: Information about how you interact with the Service (e.g., pages viewed, reading history, device information)
- Payment Data: Processed securely by our payment processor (Paddle) – we do not store full credit card details
- Communication Data: Messages sent to our support team, including inquiries and feedback
2.2 How We Use Your Information
We use your personal data for the following legitimate purposes:
- To provide, maintain, and improve our Service
- To process payments and manage subscriptions
- To send service-related notifications (e.g., subscription renewals, account updates)
- To respond to your inquiries and provide customer support
- To comply with legal obligations and prevent fraud
- With your consent, to send marketing communications (you may opt out at any time)
2.3 Data Sharing and Disclosure
We do not sell your personal data to third parties for commercial purposes. We may share your data only in the following circumstances:
- Service Providers: With trusted third-party providers (e.g., payment processors, hosting services) who assist us in operating the Service, and who are contractually obligated to protect your data
- Legal Requirements: To comply with applicable laws, regulations, or legal processes (e.g., court orders, subpoenas)
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction (subject to data protection laws)
2.4 Your Data Rights
Depending on your country of residence (including EU/EEA, UK, California), you may have the following rights under applicable data protection laws (GDPR, CCPA, etc.):
- The right to access, correct, or update your personal data
- The right to request deletion of your personal data (subject to legal exceptions)
- The right to restrict or object to the processing of your data
- The right to data portability (where applicable)
- The right to withdraw consent for data processing (where processing is based on consent)
To exercise these rights, contact us at: privacy@gigitarotai.com. We will respond to valid requests within the timeframe required by law (typically 30 days).
2.5 Data Security
We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
3. Refund Policy
3.1 General Refund Rules
All sales of paid tarot reading services and subscriptions are final, except as outlined in this Refund Policy or as required by applicable consumer protection laws (e.g., EU Distance Selling Regulations, California Consumer Privacy Act).
3.2 Eligible Refund Scenarios
Refunds will be considered only in the following circumstances:
- Service Failure: The tarot reading service cannot be completed due to technical issues on our end, and we are unable to resolve the issue within 72 hours of your report
- Duplicate Charges: Accidental duplicate billing for the same service (must be reported within 7 days of the charge)
- Unauthorized Charges: Charges made without your consent (must provide proof of unauthorized use)
3.3 Non-Eligible Refund Scenarios
Refunds will NOT be provided for:
- Dissatisfaction with tarot reading results or interpretations
- Change of mind or regret after purchasing a service
- Failure to use the service within a specific timeframe (unless specified otherwise)
- Cancellation of recurring subscriptions after the billing cycle has started
- Technical issues caused by your device, internet connection, or third-party software
3.4 Refund Request Process
To request a refund:
- Contact our support team at support@gigitarotai.com within 15 days of the transaction date
- Provide your full name, email address, transaction ID, and detailed explanation of the issue
- Include any relevant evidence (e.g., screenshots, error messages, payment confirmations)
- Our team will review your request within 5 business days and notify you of the decision
Approved refunds will be processed within 7-10 business days to the original payment method. Refund processing times may vary based on your payment provider.
4. General Provisions
We reserve the right to update or modify these policies at any time. We will notify you of material changes by posting the updated policies on our website with a new effective date. Your continued use of the Service after the effective date constitutes acceptance of the revised policies.
These policies shall be governed by and construed in accordance with the laws of your country of residence, without regard to its conflict of law provisions. For users in the European Union, your statutory rights under EU consumer protection laws are not affected by these policies.
For questions about these policies, please contact us at:
Email: legal@gigitarotai.com
Response Time: We aim to respond to all inquiries within 3-5 business days.